Privacy & Data Protection Policy
Plain Language Summary
Lime Mutual collects and processes limited personal information to operate the platform, manage memberships, process claims, and provide support.
Your information is used only for platform operations and is protected using reasonable security measures. Lime Mutual does not sell personal data.
Members have the right to access, update, or request correction of their personal information.
This summary explains the policy in simple terms. The detailed sections below describe how data is handled.
1. Information We Collect
We may collect the following information:
Account Information
- name
- email address
- contact details
- account credentials
Membership Information
- plan selections
- contribution history
- membership status
Claims Information
- submitted claims
- supporting documentation
- claim processing records
Support Communications
- messages submitted to Lime AI or support
- responses from administrators
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2. How Information Is Used
Information is used to:
- operate the Lime Mutual platform
- manage member accounts
- process claims
- calculate pool metrics
- provide support services
- improve platform functionality
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3. Community Comments and Display Names
Lime Mutual hosts a community comment section on the campaign page. Before posting a comment, members are asked to choose how their name appears publicly:
Option A (Recommended): First name + province/state — e.g., "Alex B. - Ontario". This preserves community feel while limiting exposure of full legal names.
Option B: Initials + province/state — e.g., "A.B. - Ontario". A more anonymous option for members who prefer additional privacy.
Members may change their display name preference at any time before posting a new comment. The chosen display name is stored locally on the member's device and is not linked to their full legal name in any public record.
Full legal names are never displayed publicly in the comment section.
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4. AI and Automated Assistance
Lime Mutual may use an AI support assistant ("Lime AI") to help answer questions about the platform.
Lime AI:
- provides general platform guidance
- may access authorized account information for signed-in members
- may escalate questions to human support when needed
Lime AI does not make claim decisions or provide medical advice.
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5. Data Sharing
Lime Mutual may share information with trusted service providers when necessary for:
- payment processing
- identity verification
- platform operations
- legal compliance
Information is not sold to third parties.
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6. Data Security
Reasonable security measures are used to protect personal information from unauthorized access, disclosure, or loss.
However, no online system can guarantee absolute security.
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7. Data Retention
Personal information is retained only as long as necessary to:
- operate the platform
- comply with legal obligations
- maintain accurate records
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8. User Rights
Users may request to:
- access their personal data
- correct inaccurate information
- request deletion where legally permitted
Requests may be submitted through the Support page.
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9. Cookies & Tracking
The platform may use cookies or similar technologies to:
- maintain session functionality
- improve user experience
- analyze platform usage
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10. Policy Updates
This policy may be updated periodically.
The latest version will always be available on the platform.
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11. Contact
Privacy inquiries can be submitted through the Support page.